Refunds & Shipping Policy
Last Updated on December 31st, 2021
Refund Policy

“The International Equestrian LLC “ is committed to your satisfaction. 

Due to the non-returnable nature of digital products, we do not offer refunds. If you would like to cancel a membership subscription, please email our team: 

We cannot refund payments that were already made and once your subscription is cancelled you will no longer be able to access your subscription. Cancellations are made only after we have confirmed through our customer care support team. 

For physical products, we give partial refunds and product exchanges should your product be damaged or not working within 14 days of purchase. Shipping costs are not covered by us should you wish to refund or exchange your physical product.

The International Equestrian LLC is committed to its consumers, and while we stand by our policy as written above, we also want to understand how we can resolve the dissatisfaction and better understand how we can serve you. Please contact The International Equestrian LLC at for any questions related to our policy, or simply to let us know how we can help. 

The International Equestrian LLC
Mailing Address:
3906 Sand Beach Lake Ct., Loveland
CO, United States 80538
Shipping Policy

All orders placed on the weekend will be processed the following Monday. For international and US shipping, please allow 1-4 weeks. 

Free Shipping is only available to those who do not request a refund and returns their products, therefore if you wish to return a partial refund will be given to you based on the cost to ship to your destination. We do not cover the costs of shipping for you to return or exchange a product.

Free Shipping offer only applies to the following countries: United States, United Kingdom, EU countries, Australia and Canada. All other countries will need to cover shipping costs separately.

If you have any questions please email our customer support team here: